PAYING YOUR DUES ON-LINE
FREQUENTLY ASKED QUESTIONS:

Q: Can I call the Hall and arrange for my payment to be made?
 
A:  No.  You are responsible for your credit card and bank account data and must use either the Internet or the 800 number to schedule a dues payment.
 
Q:  Can I use my debit card to make a dues payment?
 
A:  Yes, but it will cause you to pay higher fees.  The debit card has the same fee processing schedule as the credit card. Entering your bank routing number and bank account number is a more economical way to pay.
 
Q:  How soon will my payment be processed?
 
A:  It can take up to three days (usually two) for your payment to be processed and credentials mailed to you.  Please allow enough time to receive your credentials before the new quarter starts.
 
Q:  I accidentally processed two payments.  What will happen?
 
A:  In most instances, only one payment will be processed.  For payments made directly from your bank account, the system can only “remember” one payment per day.  The most recent payment you made will be processed the next day.  For credit card payments, the credit card companies will reject any payments for identical amounts made within a two-hour window.
 
If a duplicate payment is made to Local 134, it can be returned or applied to the subsequent quarter.
 
Q:  I went through the process but never got a confirmation number.  Is my payment being made?
 
A:  No.  If the system did not provide a confirmation number, your payment was not completed.  No payment will come through for you.
 
Q:  I tried to pay, but the system said my social security number was not valid.  What happened?
 
A:  First, we will verify that your SSN is correctly entered into our system at the Hall.  If that is not the problem, we may need to update the database we provide to the bank with our members’ names and other data.
 
Also, no “working dues” or insurance payments (for retirees) can be paid through the automated system.  Social security numbers for these members are not in the database.
 
Q:  I used the telephone and I held for a long time waiting for an approval, but nothing ever happened.  Why?
 
A:  If you call during a peak calling time, the approval for credit card payments can take too long and “time out” thesystem.  You would be able to complete the payment on the Internet or call again at a less busy time.
 
Q:  What can I do if I forgot my password?
 
A:  On the Internet, you can click “Forgot password?” on the log-in screen and get instructions on resetting yourpassword.  On the telephone, you can enter a bad PIN twice (entering your SSN each time) and then the system will give you an option to reset your PIN.
 
Q:  Do I need to re-enter my bank or credit card data every time I use the system?
 
A:  No.  The system keeps your payment data in the database.  You can change your payment method if you change banks or you want to use a different method of payment.  Otherwise, you need only enter payment amount and the date payment is to be made.
 
Q:  Can I schedule my dues payment to be made automatically each quarter?
 
A:  Yes.  This can only be done using the Internet.  You would select “Make a Payment” and on the payment screen you would select “quarterly” as your payment frequency.  You enter the first date you want the payment made and the system will know to make the same payment three months later and so on.

Union Meetings

February 5th

March 4th